CONTACT:
SUPPORT@99BASED.COM
CUSTOMER SUPPORT HOURS:
MONDAY - FRIDAY ; 9:00 CET - 15:00 CET
EXCLUDING HOLIDAYS.
FREQUENTLY ASKED QUESTIONS:
PICK YOUR FAVORITE PRODUCTS & ADD THEM TO YOUR CART. CLICK ON CHECKOUT, FOLLOW THE NEXT STEPS & SELECT A PAYMENT METHOD. SUBMIT - DONE.
PLEASE MAKE SURE TO ENTER YOUR CORRECT EMAIL ADDRESS & SHIPPING DETAILS TO AVOID ANY CHANGES, CANCELLATIONS OR DELAYS.
AS SOON AS YOUR ORDER IS PLACED, YOU'LL RECEIVE AN CONFIRMATION VIA EMAIL. IF NOT, CHECK YOUR SPAM FOLDER.
AS SOON AS YOUR ORDER IS PLACED, YOU'LL RECEIVE A CONFIRMATION VIA EMAIL. IF NOT, PLEASE CHECK YOUR SPAM FOLDER.
IF YOU DON'T HAVE ANYTHING THERE, PLEASE CHECK IF YOU HAVE ENTERED THE CORRECT EMAIL ADDRESS WHEN YOU PLACED THE ORDER.
IF YOU'RE UNSURE, FEEL FREE TO REACH OUT TO OUR CUSTOMER SUPPORT TEAM.
ORDERS ARE PROCESSED BETWEEN MONDAY-FRIDAY, EXCLUDING MAJOR HOLIDAYS.
PLEASE ALLOW 3-5 WORKING DAYS TO PREPARE YOUR ORDER, PLUS ADDITIONAL DELIVERY TIME BY THE COURIER. UNLESS A PRE-ORDER DATE IS GIVEN.
ONCE YOUR ORDER HAS BEEN SHIPPED YOU WILL RECEIVE AN EMAIL WITH YOUR TRACKING INFORMATION.
ADDRESS MODIFICATIONS CAN BE REQUESTED BUT ARE NOT GUARANTEED. PLEASE REACH OUT TO OUR CUSTOMER SUPPORT TEAM.
YOUR ADDRESS CAN ONLY BE MODIFIED AS LONG AS IT HASN'T BEEN SHIPPED YET.
WE STRONGLY RECOMMEND DOUBLE-CHECKING YOUR INFORMATION BEFORE SUBMITTING YOUR ORDER.
CANCELLATION REQUESTS ARE NOT GUARANTEED. PLEASE REACH OUT TO OUR CUSTOMER SUPPORT TEAM.
YOUR ORDER CAN ONLY BE CANCELLED AS LONG AS IT HASN'T BEEN SHIPPED YET.
OTHERWISE PLEASE WAIT ON YOUR DELIVERY TO RETURN IT THROUGH OUR RETURNS PORTAL.
ONCE YOUR ORDER IS PLACED, WE ARE UNABLE TO COMBINE SHIPMENTS FOR MULTIPLE ORDERS.
OUR WAREHOUSE IS BASED IN GERMANY (EU).
FOR SHIPMENTS OUTSIDE THE EU, ADDITIONAL CUSTOMS- OR IMPORT DUTIES MAY APPLY. THESE HAVE TO BE PAID BY THE RECIPIENT & ARE NOT INCLUDED IN THE SHIPPING COSTS.
REFER TO OUR TERMS OF SERVICE.
TRACKING NUMBERS ARE GENERATED WHEN YOUR SHIPPING LABEL IS CREATED.
IT WILL AUTOMATICALLY UPDATE ONCE THE PARCEL LEAVES OUR WAREHOUSE.
PLEASE ALLOW 48 HOURS AFTER THAT STATED DELIVERY FOR THE PARCEL TO ARRIVE.
IF YOUR PARCEL HAS STILL NOT BEEN DELIVERED, CONTACT OUR CUSTOMER SUPPORT TEAM FOR ASSISTANCE.
YOU ARE ENTITLED TO WITHDRAW YOUR PURCHASE WITHIN 14 DAYS FROM RECEIVING YOUR ORDER TO WITHDRAW FROM YOUR PURCHASE WITHOUT PROVIDING A REASON.
TO EXERCISE YOUR RIGHT OF WITHDRAWAL YOU MAY SUBMIT YOUR REQUEST THROUGH OUR WITHDRAWAL PORTAL WITHIN THAT 14-DAY WINDOW.
ONCE RECEIVED, WE'LL SEND YOU RETURN INSTRUCTIONS.
YOU HAVE 14 DAYS UPON RECEIVING YOUR SHIPMENT TO RETURN PRODUCTS PURCHASED ON WWW.99BASED.COM.
SHIPPING COST ARE NON-REFUNDABLE & RETURNS MUST BE PROCESSED THROUGH OUR RETURNS PORTAL.
RETURNS, THAT ARE NOT REGISTERED THROUGH OUR RETURNS PORTAL CAN'T BE PROCESSED.
THE PRODUCTS MUST BE IN NEW, UNUSED CONDITION WITH THE ORIGINAL TAGS STILL ATTACHED.
SOCKS, UNDERWEAR, SWIMWEAR & FRAGRANCES ARE NOT-RETURNABLE DUE TO HYGIENE POLICY.
IF YOUR DESIRED SIZE IS IN STOCK, WE OFFER EXCHANGES OF SIZES.
EXCHANGES MUST BE PROCESSED THROUGH OUR RETURNS PORTAL.
PLEASE CONTACT OUR CUSTOMER SUPPORT TEAM WITHIN 24 HOURS OF DELIVERY. INCLUDE DETAILED IMAGES OF THE DAMAGED PRODUCT & THE INVOICE SLIP.
OUR TEAM WILL INVESTIGATE THE ISSUE & RESPOND WITH A RESOLUTION.
AS SOON AS YOUR RETURN HAS BEEN PROCESSED AT OUR WAREHOUSE, WE'LL AUTOMATICALLY ISSUE A REFUND.
YOU CAN ALWAYS CHECK YOUR STATUS THROUGH OUR RETURNS PORTAL.
DEPENDING ON YOUR PAYMENT METHOD, IT MAY TAKE UP TO 12 BUSINESS DAYS FOR THE REFUND TO APPEAR IN YOUR ACCOUNT.
YOU'LL RECEIVE A CONFIRMATION EMAIL AS SOON AS THE REFUND IS PROCESSED.
ONCE THE PARCEL HAS BEEN RECEIVED AND INSPECTED AT OUR FACILITY, WE WILL EITHER PROCESS YOUR REFUND OR CONTACT YOU.
IN RARE CASES, A PRODUCT MAY STILL BE DISPLAYED AS AVAILABLE EVEN THOUGH IT IS ALREADY OUT OF STOCK.
OUR SYSTEM VERIFIES EVERY PAYMENT. IF ANY DISCREPANCIES OR IRREGULARITIES ARE DETECTED, THE ORDER MY BE CANCELED AS PRECAUTION.
IN EITHER CASE, YOU'LL OF COURSE RECEIVE A REFUND RIGHT AWAY.
OUR TEAM IS AVAILABLE MONDAY-FRIDAY 9:00 CET - 15:00 CET. EXCLUDING HOLIDAYS.
PLEASE ALLOW 48 BUSINESS HOURS FOR A RESPONSE. RESPONSE TIMES MAY BE DELAYED DURING PEAK PERIODS.
EACH PRODUCT PAGE INCLUDES A SIZE GUIDE & DETAILS ABOUT THE SIZE WORN BY THE MODEL.
MEASUREMENTS ARE PROVIDED IN CM, UNLESS OTHERWISE SPECIFIED.
OUR CUSTOMER SUPPORT TEAM IS ALWAYS AVAILABLE TO ANSWER ANY QUESTIONS REGARDING MEASUREMENTS & FITTING.
IF A PRODUCT IS NOT AVAILABLE ON OUR WEBSITE, IT IS NO LONGER IN STOCK.
SIGN UP FOR OUR NEWSLETTER TO RECEIVE UPDATES, SPECIAL OFFERS & PRODUCT NEWS.
YOU CAN APPLY YOUR DISCOUNT CODE IN THE CHECKOUT.
STICKERS ARE PROVIDED IN ORDERS, BUT ARE NOT GUARANTEED AS THEY ARE PROVIDED BASED ON AVAILABILITY.
